1.    Amendment

For cash pickup transactions, we can make amendments in the name as per the ID proof provided by the customer. Complete change of beneficiary name is not permitted. In such cases, original transactions need to be cancelled and refunded. To amend the name and account number for bank account and wallet transactions, we will contact the payment processor/processing bank. Amendments may not be possible to the name and account holder and refund is subject to processing bank’s policy.

2.    Cancellation

For cash pickup transactions, if the cash is not picked up by the beneficiary, then sender can raise the request for cancellation. Service charges will not be refunded for cancelled cash pickup transactions. The original send amount will be refunded to the wallet/debit card i.e from where the transaction originated. Refunds for cancelled bank accounts/wallets are subject to refund policy of the processing bank/wallet provider. Refunds for wrongly credited bank accounts wallets are subject to debit authorization from the individual who received funds and also depended on the refund policy of the processing bank/wallet provider.

3.    REfund

Transactions which are cancelled or failed will be refunded automatically back to the customer’s wallet/debit card from where the transaction originated. The turnaround time from refund to the wallet is 24 hrs and to the debit card is 2 working days depending on the cardholder’s banks.

We aim to process your amendment, cancellation and refund requests in line with above, but they are subject to processing bank’s policy.