Comera Pay | Your Gateway to Seamless Online Payments
KEY FACT STATEMENT - REMITTANCE
Key Fact Statement (KFS)
Comera Pay LLC is licensed and regulated by the Central Bank of the UAE as a Retail Payment Services provider (Category II) and Stored Value Facility issuer. This Key Fact Statement provides a summary of the key features, fees, risks, and important information about the Comera Pay Remittance Service. Please read this document carefully before using the service.
| Item | Description |
|---|---|
| Product Name | Comera Pay Remittance Service |
| Provider | Comera Pay LLC |
| Product Type | International Money Transfer / Remittance |
Product Overview
| Item | Description |
|---|---|
| Service Description | Transfer money from UAE to recipients in other countries through the Comera Pay mobile application or supported channels |
| Payout Options | Recipients may receive funds in bank accounts, digital wallets, or cash pickup locations depending on destination |
| Security | Transfers are processed using secure infrastructure and regulated payout partners |
Key Features
| Item | Description |
|---|---|
| International Transfers | Send money from UAE to supported countries worldwide |
| Competitive Exchange Rates | Transfers processed using competitive foreign exchange rates |
| Multiple Payout Options | Bank account deposit, mobile wallet transfer, or cash pick-up where available |
| Fast Processing | Transfers may be completed within minutes or standard banking timelines depending on destination |
| Transaction Tracking | Customers can track transfer status through the Comera / Comera Pay application |
Eligibility
| Item | Description |
|---|---|
| Account Requirement | Hold a registered Comera Pay account or wallet |
| KYC Verification | Complete required Know Your Customer verification |
| Identification | Provide valid identification and personal information |
| Compliance | Comply with applicable regulations and transfer requirements |
| Additional Requirements | Additional information may be required for certain transactions |
Fees and Charges
| Destination | Transfer Fee |
|---|---|
| Selected Corridors (India, Pakistan, Bangladesh, Sri Lanka, Philippines, Egypt) | AED 5 per transfer |
| Rest of the World | AED 10 per transfer |
Additional Charges
| Service | Fee |
|---|---|
| Foreign Exchange Margin | Included in exchange rate applied to the transfer |
| Cash Pickup Fee | May apply depending on destination and payout partner |
| Bank Deposit Fee | May vary by receiving bank or payout partner |
Example: Sending AED 1,000 to India, Customer pays AED 1,005 (AED 1,000 + AED 5 fee). At an indicative rate, the beneficiary receives the AED 1,000 equivalent in INR. The exact rate and receivable amount are shown before confirmation.
All applicable charges, including the exchange rate and total amount to be received by the beneficiary, will be displayed before confirming the transaction.
Exchange Rate Information
| Item | Description |
|---|---|
| Currency Conversion | International transfers involve currency conversion |
| Exchange Rate Margin | Exchange rate applied may include a margin above the market rate |
| Customer Disclosure | Final exchange rate and amount to be received are shown before confirmation |
Transfer Limits
| Item | Description |
|---|---|
| Minimum Transfer Amount | AED 10 |
| Maximum Transfer Per Transaction | Standard: 10,000 AED Premium: 25,000 AED Infinite: 50,000 AED |
| Monthly Transfer Limit | As per wallet monthly transaction limit |
| Regulatory Updates | Limits may be updated in accordance with regulatory requirements |
Processing Time
| Item | Description |
|---|---|
| Instant Transfers | Certain destinations may be processed within minutes |
| Bank Transfers | Same-day or next business day depending on banking timelines |
| Additional Checks | Longer processing may occur where verification or compliance checks are required |
Customer Responsibilities
| Item | Description |
|---|---|
| Beneficiary Accuracy | Provide accurate beneficiary details |
| Verification | Verify transfer amount and exchange rate before confirming |
| Regulatory Compliance | Ensure compliance with applicable regulations and limits |
| Error Reporting | Report errors or unauthorized transactions immediately |
| Incorrect Details | Incorrect information may result in delays or transfer failure |
Risks and Important Information
| Item | Description |
|---|---|
| Compliance Checks | Transfers may be delayed due to regulatory or banking checks |
| Incorrect Details | Incorrect beneficiary details may result in failed or delayed transfers |
| Compliance Review | Certain transfers may be subject to additional compliance review |
Cancellation and Refunds
| Item | Description |
|---|---|
| Cancellation | Transaction Cancellation is only for cash pickup transactions upon receiving customer’s email request. |
| Refund Handling | Refunds in case of cash pickups only – will be handled by the Customer Support team. |
| Adjustments | Refunds may be subject to fees or exchange rate adjustments |
Customer Support and Complaints
| Item | Description |
|---|---|
| Customer Support | 800 266372 |
| help@comerapay.com | |
| Support Channel | Comera / Comera Pay Mobile Application |
| Complaint Handling | Complaints handled in accordance with regulatory requirements |
| Complaint Resolution | Acknowledged within 2 business days; resolved within 30 calendar days |
| Escalation | If unresolved, customers may escalate to Sanadak (www.sanadak.gov.ae), the independent financial ombudsman |
Important Warning
Exchange rates and fees will affect the final amount received by the beneficiary. Always verify beneficiary details before confirming the transfer. Transfers may be delayed due to regulatory or banking checks. Comera Pay will never ask for your password, PIN, or OTP. Do not send money to unknown persons.
General
| Item | Description |
|---|---|
| Terms & Conditions | This Key Fact Statement is a summary. The full Terms & Conditions govern the service and are available in the Comera Pay application |
| Languages | Available in English and Arabic |
| Version | v1.0 – 13 May 2026 |
All fees are inclusive of 5% VAT, where applicable.