Key Fact Statement

KEY FACT STATEMENT - WALLET

Comera Pay LLC is licensed and regulated by the Central Bank of the UAE as a Retail Payment Services provider (Category II) and Stored Value Facility issuer. Customer funds are held in a segregated account with a CBUAE-licensed bank, separate from Comera Pay’s operating funds and the Customer Data is held and managed in line with The UAE Federal Decree-Law No. 45 of 2021 which establishes a comprehensive framework for personal data protection. This Key Fact Statement provides a summary of the key features, benefits, risks, and fees associated with the Comera Pay Consumer Wallet. Please read it carefully before using the service.

Product Name	Comera Pay Consumer Wallet
Provider	Comera Pay LLC
Product Type	Digital Wallet / Stored Value Facility

Product Overview

Item	Description
Wallet Purpose	Digital wallet enabling storage of electronic money
Transfers	Send and receive money between Comera Pay wallets and other supported channels
Bill Payments	Pay utility bills and service providers
Merchant Payments	Make payments to participating merchants
Transaction Monitoring	View balances and transaction history
Access	Secure mobile application with authentication mechanisms

Eligibility

Item	Description
Minimum Age	18 years of age or older or as permitted by applicable regulations
KYC Requirement	Completion of Know Your Customer verification – OTP Verification, Emirates ID Scan, Face Verification. Salary certificate and bank statement required for upgrade to Infinite tier
Identification	Valid identification and contact details required
Acceptance	Customer must accept Comera Pay Terms & Conditions and Privacy Policy
Feature Access	Available features may vary by verification level

Key Features

Item	Description
Digital Wallet	Secure storage of electronic money
Money Transfers	Domestic and international fund transfers
Bill Payments	Pay service providers and utilities
Merchant Payments	Payments to participating merchants
Redemption Rights	Customers have the right to redeem stored value at par value. For active users, via wallet withdrawal; for inactive/blocked users, via manual bank transfer process
Transaction Monitoring	Real-time balance and transaction history

Fees and Charges

Item	Description
Wallet Registration	Free
Wallet Maintenance	Free
Wallet Top-Up	Debit card: Free; Bank account: Free
Domestic Transfers	Transfer to Comera Pay Wallet: Free
Bill Payments	AED 1 to AED 5 depending on country and service provider
Fee Transparency	All applicable charges displayed before confirming transactions

Transaction Limits

Item	Description
Maximum Wallet Balance	Standard: 25,000 AED (10,000 AED per transaction) Premium: 50,000 AED (25,000 AED per transaction) Infinite: 250,000 AED (50,000 AED per transaction)
Daily Transaction Limit	No daily transaction limit
Monthly Transaction Limit	Standard 25,000 AED; Premium 50,000 AED; Infinite 250,000 AED
Visibility	Customers can view limits within the application

Security Measures

Item	Description
Authentication	Multi-factor authentication
OTP	One-time password verification as part of MFA
Encryption	Encrypted communications
Monitoring	Continuous fraud monitoring
Customer Responsibility	Customers must safeguard credentials

Key Risks

Item	Description
Credential Sharing	Unauthorized transactions may occur if credentials are shared
Operational Delays	Transactions may be delayed due to regulatory checks
Connectivity	Wallet requires internet/mobile connectivity
Regulatory Changes	Fees and limits may change in accordance with regulations

Comera Pay Obligations and Liability

Item	Description
Service Availability	Reasonable efforts to ensure wallet availability, subject to maintenance and external events
System Errors	Responsible for correcting system errors and refunding incorrect charges
Unauthorized Transactions	Investigates and refunds where applicable per regulations if customer not negligent
Dispute Investigation	Acknowledged within 2 business days; resolved within 30 calendar days
Refund Timeframe	Refund credited within 15 business days after resolution
Limitation	Liability subject to laws and customer negligence or fraud cases

Cooling-Off Period

Item	Description
Cancellation Period	Within 5 business days
Condition	Only if no transactions have occurred
Refund of Top-Up	Full refund to original funding source if no transactions occurred
Refund Timeframe	Within 15 business days
No Fees	No cancellation fees apply

Customer Responsibilities

Item	Description
Credential Security	Keep passwords, PINs and OTP confidential
No Sharing	Do not share account credentials
Reporting	Report suspicious transactions immediately
Information Accuracy	Ensure personal information is accurate and updated

Customer Support and Complaints

Item	Description
Customer Support	800 266372
Email	help@comerapay.com
Support Channel	Comera Pay mobile application
Escalation	Acknowledgement within 2 business days; resolution within 30 calendar days

If unresolved, customers may escalate to Sanadak (www.sanadak.gov.ae), the independent financial ombudsman.

Please read all product terms carefully before using the wallet. Sharing your password, PIN, or OTP may result in unauthorized transactions. Comera Pay will never ask for your password, PIN, OTP, passcode, card details, or authentication credentials through phone, SMS, email, or messaging applications.

Additional Information

Item	Description
Governing Law	UAE laws including Central Bank of UAE regulations
Jurisdiction	Courts of the United Arab Emirates, with right to escalate to Sanadak

General

Item	Description
Terms & Conditions	Summary only; full T&Cs apply via app and website
Languages	English and Arabic
Version	v1.0 – 13 May 2026

All fees are inclusive of 5% VAT, where applicable. Fees are in addition to standard processing fees charged by Visa/Mastercard. Foreign currency transactions are converted into AED using card scheme exchange rates at time of conversion. VAT at 5% applies as per UAE law (effective 1 January 2018) and is included where applicable.