Comera Pay LLC is licensed and regulated by the Central Bank of the UAE as a Retail Payment Services provider (Category II) and Stored Value Facility issuer. Customer funds are held in a segregated account with a CBUAE-licensed bank, separate from Comera Pay’s operating funds and the Customer Data is held and managed in line with The UAE Federal Decree-Law No. 45 of 2021 which establishes a comprehensive framework for personal data protection. This Key Fact Statement provides a summary of the key features, benefits, risks, and fees associated with the Comera Pay Consumer Wallet. Please read it carefully before using the service.
| Item | Description |
|---|---|
| Product Name | Comera Pay Consumer Wallet |
| Provider | Comera Pay LLC |
| Product Type | Digital Wallet / Stored Value Facility |
| Item | Description |
|---|---|
| Wallet Purpose | Digital wallet enabling storage of electronic money |
| Transfers | Send and receive money between Comera Pay wallets and other supported channels. |
| Bill Payments | Pay utility bills and service providers |
| Merchant Payments | Make payments to participating merchants |
| Transaction Monitoring | View balances and transaction history |
| Access | Secure mobile application with authentication mechanisms |
| Item | Description |
|---|---|
| Minimum Age | 18 years of age or older or as permitted by applicable regulations |
| KYC Requirement | Completion of Know Your Customer verification – OTP Verification, Emirates ID Scan, Face Verification. Salary certificate and Bank statement required for Upgrade to Infinite tier |
| Identification | Valid identification and contact details required |
| Acceptance | Customer must accept Comera Pay Terms & Conditions and Privacy Policy |
| Feature Access | Available features may vary by verification level |
| Item | Description |
|---|---|
| Digital Wallet | Secure storage of electronic money |
| Money Transfers | Domestic and international fund transfers |
| Bill Payments | Pay service providers and utilities |
| Merchant Payments | Payments to participating merchants |
| Redemption Rights | Customers have the right to redeem stored value at par value. For active wallet users, this will be a funds withdrawal from their wallet. For inactive/blocked users – customers can go through the manual process and get funds transferred to their local bank account |
| Transaction Monitoring | Real-time balance and transaction history |
| Item | Description |
|---|---|
| Wallet Registration | Free |
| Wallet Maintenance | Free |
| Wallet Top-Up | Deposit to Comera Pay Wallet via: 1) Debit card: Free 2) Bank account: Free |
| Domestic Transfers | Transfer to Comera Pay Wallet: Free |
| Bill Payments | AED 1 to AED 5, depending on the country and service provider |
| Fee Transparency | All applicable charges displayed before confirming transactions |
| Tier | Maximum Wallet Balance | Per Transaction | Monthly Limit |
|---|---|---|---|
| Standard | 25,000 AED | 10,000 AED | 25,000 AED |
| Premium | 50,000 AED | 25,000 AED | 50,000 AED |
| Infinite | 250,000 AED | 50,000 AED | 250,000 AED |
| Item | Description |
|---|---|
| Daily Transaction Limit | No daily transaction limit |
| Visibility | Customers can view limits within the application |
| Item | Description |
|---|---|
| Authentication | Multi-factor authentication |
| OTP | One-time password verification as a part of Multi-Factor authentication wherever applicable |
| Encryption | Encrypted communications |
| Monitoring | Continuous fraud monitoring |
| Customer Responsibility | Customers must safeguard credentials |
| Item | Description |
|---|---|
| Credential Sharing | Unauthorized transactions may occur if credentials are shared |
| Operational Delays | Transactions may be delayed due to regulatory checks |
| Connectivity | Wallet requires internet/mobile connectivity |
| Regulatory Changes | Fees and limits may change in accordance with regulations |
| Item | Description |
|---|---|
| Service Availability | Comera Pay will use reasonable efforts to ensure the Wallet is available and functioning, subject to scheduled maintenance and events outside its control. |
| System Errors | Comera Pay is responsible for correcting transactions that fail or are processed incorrectly due to a system error attributable to Comera Pay, and will refund any incorrect charges or deductions. |
| Unauthorized Transactions | Where an unauthorised transaction occurs and the customer has not acted fraudulently or with gross negligence (including failure to safeguard credentials as set out in Section 10), Comera Pay will investigate and, where appropriate, refund the customer in accordance with applicable regulatory requirements, customer liability rules, and supporting evidence |
| Dispute Investigation | Disputed transactions reported by the customer will be acknowledged within 2 business days and investigated within 30 calendar days, in line with CBUAE Consumer Protection Standards. |
| Refund Timeframe | Approved refunds will be credited to the customer’s wallet or nominated bank account within 15 business days of the dispute being resolved. |
| Limitation | Comera Pay’s liability for losses arising from the customer’s breach of these terms, fraudulent conduct, or failure to safeguard credentials are subject to applicable laws, regulations, and customer protection requirements. |
| Item | Description |
|---|---|
| Cancellation Period | Customers may cancel within 5 business days |
| Condition | Only if no transactions have occurred |
| Regulatory Basis | Subject to applicable regulatory requirements |
| Refund of Top-Up Balance | If the customer cancels within the cooling-off period and the wallet has been topped up but no transactions have occurred, the full top-up amount will be refunded to the original funding source (debit card or bank account used for the top-up). |
| Refund Timeframe | Refunds will be processed within 15 business days of the cancellation request being received and verified. |
| No Fees on Cancellation | No cancellation fees will be charged where the customer exercises the cooling-off right in accordance with the conditions above. |
| Item | Description |
|---|---|
| Credential Security | Keep passwords, PINs and OTP confidential |
| No Sharing | Do not share account credentials |
| Reporting | Report suspicious transactions immediately |
| Information Accuracy | Ensure personal information is accurate and updated |
| Item | Description |
|---|---|
| Customer Support | 800 266372 |
| help@comerapay.com | |
| Support Channel | Comera Pay mobile application |
| Escalation | Our Standard Acknowledgement to the complaint will be within 2 business days and resolution within 30 Calendar days. If unresolved, customers may escalate to Sanadak (www.sanadak.gov.ae), the independent financial ombudsman |
Please read all product terms carefully before using the wallet. Sharing your password, PIN, or OTP may result in unauthorized transactions. Always verify transaction details before confirming payments. Comera Pay will never ask for your password, PIN, OTP, passcode, card details, or authentication credentials through phone, SMS, email, or messaging applications.
For full Terms and Conditions governing the Comera Pay Consumer Wallet, please click our website to review the complete documentation.
| Item | Description |
|---|---|
| Governing Law | This Key Fact Statement and the Comera Pay Consumer Wallet service are governed by the laws of the United Arab Emirates, including regulations issued by the Central Bank of the UAE. |
| Jurisdiction | Any dispute arising in connection with the Wallet shall be subject to the non-exclusive jurisdiction of the competent courts of the United Arab Emirates, without prejudice to the customer’s right to escalate complaints to Sanadak (the independent Financial Ombudsman Unit) as set out in Section 10. |
| Item | Description |
|---|---|
| Terms & Conditions | This Key Fact Statement is a summary. The full Terms & Conditions govern the service and are available in the Comera Pay App and Website |
| Languages | Available in English and Arabic |
| Version | v1.0 – 13 May 2026 |
| Item | Description |
|---|---|
| Product Name | Comera Pay Multicurrency Prepaid Card |
| Provider | Comera Pay LLC |
| Product Type | Prepaid Card / Multicurrency Payment Card |
| Feature | Description |
|---|---|
| Multicurrency Spending | AED and USD |
| Global Acceptance | Accepted globally through the Visa network |
| App Integration | Managed through the Comera Pay mobile application |
| Security Controls | Freeze/unfreeze and transaction monitoring |
| Item | Description |
|---|---|
| Card Description | Prepaid payment card linked to the Comera Pay wallet |
| Card Network | Visa prepaid card |
| Card Types | Virtual card and physical card available |
| Usage | Online purchases, POS payments, and ATM withdrawals |
| Currency Capability | Supports transactions in multiple currencies globally |
| Funding Source | Card is funded exclusively from the customer’s Comera Pay Wallet (Stored Value Facility). No credit facility is provided. |
| Card Validity | 5 Years |
| Service | Fee |
|---|---|
| Virtual Card Issuance | Nil |
| Physical Card Issuance – Visa Classic | AED 25 |
| Physical Card Replacement – Visa Classic | AED 25 |
| Physical Card Issuance – Visa Platinum | AED 25 |
| Physical Card Replacement – Visa Platinum | AED 25 |
| Physical Card Issuance Fee – Visa Platinum Metal | AED 200 |
| Physical Card Issuance Fee – Visa Platinum Metal | AED 200 |
| Physical Card Issuance Fee – Visa Infinite Metal | AED 200 |
| Physical Card Issuance Fee – Visa Infinite Metal | AED 200 |
| Card Usage Fees – Visa Classic | |
|---|---|
| Domestic ATM Withdrawal | AED 2.10 |
| Domestic ATM Balance Inquiry | AED 2.10 |
| International ATM Withdrawal | AED 10.50 |
| International ATM Balance Inquiry | AED 5.25 |
| Cross Border / Currency Conversion | 2.5% (Inclusive of Visa Charges) |
| Card Inactivity Fee (After 6 consecutive months of non-usage) | AED 20 |
| Domestic ATM Decline Fee | AED 1.05 |
| Domestic POS/ECOM Decline Fee | AED 1.05 |
| International ATM Decline Fee | AED 3.15 |
| International POS/ECOM Decline Fee | AED 3.15 |
| Card Usage Fees – Visa Platinum and Platinum Metal | |
|---|---|
| Domestic ATM Withdrawal | AED 2.10 |
| Domestic ATM Balance Inquiry | AED 2.10 |
| International ATM Withdrawal | AED 10.50 |
| International ATM Balance Inquiry | AED 5.25 |
| Cross Border / Currency Conversion | 2.5% (Inclusive of Visa Charges) |
| Card Inactivity Fee (After 6 consecutive months of non-usage) | AED 30 |
| Domestic ATM Decline Fee | AED 1.05 |
| Domestic POS/ECOM Decline Fee | AED 1.05 |
| International ATM Decline Fee | AED 3.15 |
| International POS/ECOM Decline Fee | AED 3.15 |
| Card Usage Fees – Visa Infinite Metal | |
|---|---|
| Domestic ATM Withdrawal | AED 2.10 |
| Domestic ATM Balance Inquiry | AED 2.10 |
| International ATM Withdrawal | AED 10.50 |
| International ATM Balance Inquiry | AED 5.25 |
| Cross Border / Currency Conversion | 2.5% (Inclusive of Visa Charges) |
| Card Inactivity Fee (After 6 consecutive months of non-usage) | AED 150 |
| Domestic ATM Decline Fee | AED 1.05 |
| Domestic POS/ECOM Decline Fee | AED 1.05 |
| International ATM Decline Fee | AED 3.15 |
| International POS/ECOM Decline Fee | AED 3.15 |
| Tier | Monthly Limit | Per Transaction |
|---|---|---|
| Standard | 25,000 AED | 10,000 AED |
| Premium | 50,000 AED | 25,000 AED |
| Infinite | 250,000 AED | 50,000 AED |
| Item | Description |
|---|---|
| Currency Conversion | Transactions may involve currency conversion |
| Exchange Rate | Rate determined at time of transaction |
| FX Margin | Cross-currency transactions may include margin above market rate |
| Example | A USD 100 transaction made outside the UAE — Visa converts USD to AED at its prevailing rate (e.g. AED 367). A 2.5% cross-border fee (AED 9.18) is then added by Comera Pay. Total amount debited from wallet: AED 376.18. |
| Item | Description |
|---|---|
| Spending Limit | Limited by wallet balance |
| ATM Withdrawal Limit | Subject to network and regulatory limits |
| Transaction Limits | Same as Comera Pay Wallet Limits: Standard – 25,000 AED/month with 10,000 AED per transaction limit Premium – 50,000 AED/month with 25,000 AED per transaction limit Infinite – 250,000 AED/month with 50,000 AED per transaction limit |
| Item | Description |
|---|---|
| Card Controls | Freeze or unfreeze card through the app |
| Transaction Alerts | Real-time notifications |
| Fraud Monitoring | Security monitoring applied to transactions |
| Encryption and Security | Secure payment processing – PCI DSS Certified and 3DS compliant |
| Item | Description |
|---|---|
| Card Security | Safeguard card details and PIN |
| Balance Availability | Ensure sufficient balance before transactions |
| Transaction Verification | Verify transaction details before confirming |
| Reporting | Report lost cards or unauthorized transactions immediately as soon as reasonably possible |
| Item | Description |
|---|---|
| Exchange Rate Fluctuation | FX rates may affect final transaction amount |
| ATM Fees | ATM operators may charge additional fees |
| Cross-border Charges | International transactions may incur additional fees |
| Unauthorized Transactions | Lost cards may result in misuse if not reported |
| Item | Description |
|---|---|
| Card Cancellation | Card may be cancelled via app or customer support |
| Replacement | Replacement card may be issued subject to fees |
| Lost Card | Lost or stolen cards should be reported immediately |
Exchange rates and fees may affect the final transaction amount. Do not share your card details, PIN or OTP with anyone. Always verify transaction details before confirming payments. Comera Pay will never ask for card details, PIN or OTP on call, email or any other channels.
Exchange rates and fees may affect the final transaction amount. Do not share your card details, PIN or OTP with anyone. Always verify transaction details before confirming payments. Comera Pay will never ask for card details, PIN or OTP on call, email or any other channels.
For full Terms and Conditions governing the Comera Pay Multicurrency Card, please visit our website www.comerapay.com
| Item | Description |
|---|---|
| Terms & Conditions | This Key Fact Statement is a summary. The full Terms & Conditions govern the service and are available in the Comera Pay App and Website |
| Languages | Available in English and Arabic |
| Version | v1.0 – 13 May 2026 |
Comera Pay LLC is licensed and regulated by the Central Bank of the UAE as a Retail Payment Services provider (Category II) and Stored Value Facility issuer. This Key Fact Statement provides a summary of the key features, fees, risks, and important information about the Comera Pay Remittance Service. Please read this document carefully before using the service.
| Item | Description |
|---|---|
| Product Name | Comera Pay Remittance Service |
| Provider | Comera Pay LLC |
| Product Type | International Money Transfer / Remittance |
| Item | Description |
|---|---|
| Service Description | Transfer money from UAE to recipients in other countries through the Comera Pay mobile application or supported channels |
| Payout Options | Recipients may receive funds in bank accounts, digital wallets, or cash pickup locations depending on destination |
| Security | Transfers are processed using secure infrastructure and regulated payout partners |
| Item | Description |
|---|---|
| International Transfers | Send money from UAE to supported countries worldwide |
| Competitive Exchange Rates | Transfers processed using competitive foreign exchange rates |
| Multiple Payout Options | Bank account deposit, mobile wallet transfer, or cash pick-up where available |
| Fast Processing | Transfers may be completed within minutes or standard banking timelines depending on destination |
| Transaction Tracking | Customers can track transfer status through the Comera / Comera Pay application |
| Item | Description |
|---|---|
| Account Requirement | Hold a registered Comera Pay account or wallet |
| KYC Verification | Complete required Know Your Customer verification |
| Identification | Provide valid identification and personal information |
| Compliance | Comply with applicable regulations and transfer requirements |
| Additional Requirements | Additional information may be required for certain transactions |
| Destination | Transfer Fee |
|---|---|
| Selected Corridors (India, Pakistan, Bangladesh, Sri Lanka, Philippines, Egypt) | AED 5 per transfer |
| Rest of the World | AED 10 per transfer |
| Service | Fee |
|---|---|
| Foreign Exchange Margin | Included in exchange rate applied to the transfer |
| Cash Pickup Fee | May apply depending on destination and payout partner |
| Bank Deposit Fee | May vary by receiving bank or payout partner |
Example: Sending AED 1,000 to India, Customer pays AED 1,005 (AED 1,000 + AED 5 fee). At an indicative rate, the beneficiary receives the AED 1,000 equivalent in INR. The exact rate and receivable amount are shown before confirmation.
All applicable charges, including the exchange rate and total amount to be received by the beneficiary, will be displayed before confirming the transaction.
| Item | Description |
|---|---|
| Currency Conversion | International transfers involve currency conversion |
| Exchange Rate Margin | Exchange rate applied may include a margin above the market rate |
| Customer Disclosure | Final exchange rate and amount to be received are shown before confirmation |
| Item | Description |
|---|---|
| Minimum Transfer Amount | AED 10 |
| Maximum Transfer Per Transaction | Standard: 10,000 AED Premium: 25,000 AED Infinite: 50,000 AED |
| Monthly Transfer Limit | As per wallet monthly transaction limit |
| Regulatory Updates | Limits may be updated in accordance with regulatory requirements |
| Item | Description |
|---|---|
| Instant Transfers | Certain destinations may be processed within minutes |
| Bank Transfers | Same-day or next business day depending on banking timelines |
| Additional Checks | Longer processing may occur where verification or compliance checks are required |
| Item | Description |
|---|---|
| Beneficiary Accuracy | Provide accurate beneficiary details |
| Verification | Verify transfer amount and exchange rate before confirming |
| Regulatory Compliance | Ensure compliance with applicable regulations and limits |
| Error Reporting | Report errors or unauthorized transactions immediately |
| Incorrect Details | Incorrect information may result in delays or transfer failure |
| Item | Description |
|---|---|
| Compliance Checks | Transfers may be delayed due to regulatory or banking checks |
| Incorrect Details | Incorrect beneficiary details may result in failed or delayed transfers |
| Compliance Review | Certain transfers may be subject to additional compliance review |
| Item | Description |
|---|---|
| Cancellation | Transaction Cancellation is only for cash pickup transactions upon receiving customer’s email request. |
| Refund Handling | Refunds in case of cash pickups only – will be handled by the Customer Support team. |
| Adjustments | Refunds may be subject to fees or exchange rate adjustments |
| Item | Description |
|---|---|
| Customer Support | 800 266372 |
| help@comerapay.com | |
| Support Channel | Comera / Comera Pay Mobile Application |
| Complaint Handling | Complaints handled in accordance with regulatory requirements |
| Complaint Resolution | Acknowledged within 2 business days; resolved within 30 calendar days |
| Escalation | If unresolved, customers may escalate to Sanadak (www.sanadak.gov.ae), the independent financial ombudsman |
Exchange rates and fees will affect the final amount received by the beneficiary. Always verify beneficiary details before confirming the transfer. Transfers may be delayed due to regulatory or banking checks. Comera Pay will never ask for your password, PIN, or OTP. Do not send money to unknown persons.
| Item | Description |
|---|---|
| Terms & Conditions | This Key Fact Statement is a summary. The full Terms & Conditions govern the service and are available in the Comera Pay application |
| Languages | Available in English and Arabic |
| Version | v1.0 – 13 May 2026 |